Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Elemental website?
No. This website is run by BrandedItems, Inc., an authorized Elemental distributor in Tustin, California. Elemental makes the drinkware; we sell it decorated with your logo to businesses and organizations and manage the order from quote to delivery. For Elemental retail products or customer service, contact Elemental through elementalbottles.com.
Can I buy one bottle or a few without a logo?
No. We only sell new decorated Elemental drinkware in quantity, from 12 to 50 pieces depending on the item. Single bottles are sold by retailers.
Do you sell replacement lids, straws or gaskets?
No. We do not stock replacement parts for Elemental or any other drinkware brand, including bottles received as a company gift. For a replacement lid, contact Elemental through elementalbottles.com.
Is the Elemental logo on the products?
Yes. Elemental prints its logo on every bottle, tumbler and mug, and it cannot be removed. Your logo goes on the opposite side on most models, and on the same side on the Commuter tumblers.
Minimums and pricing
What is the minimum order?
It depends on the item: 12 sets for gift sets, 24 or 25 pieces for most stainless steel bottles, tumblers and mugs, and 50 for Tritan Splash bottles and the Totsy cup. The first row of each price table is the minimum. Orders from new non-corporate customers also have a $1,000 order minimum.
Does the price include my logo?
Yes. Prices on this site include a one-color print or laser engraving in one location. Full color adds a small charge per piece, shown on the product page. A one-time setup charge per design and shipping are confirmed on your quote.
Can I mix colors in one order?
Yes. Colors can be mixed within the same item and the total quantity sets the price break. Patterned and premium-finish colors add a small charge per piece, listed on each product page.
Is there a discount for schools or nonprofits?
There is no separate price list, but send a quote request with your quantity and we will quote the best price for it.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or a vector .pdf) is best for laser engraving and one-color printing. For full color, a high-resolution .png or .jpg works. If you only have a low-resolution logo, send it anyway and our art team will tell you whether it needs to be redrawn.
Will I see a proof?
Yes. Every order gets a free digital proof showing your logo on the item and color you chose, and production starts only after you approve it.
How long does production take?
About 7 business days after proof approval for single bottles, tumblers and mugs, and about 10 for gift sets. Shipping time is added on top. Each product page shows its own production time.
Can each piece have a different name?
On many models, yes. Elemental lists personalization as an option; send your name list with the quote request and we confirm the price per name.
Do you still have our artwork from a previous order?
Mention your company name and roughly when you ordered in the quote request, or reply to your previous order email, and we will check our records for your artwork and order details.
Shipping and payment
Do you ship outside the United States?
Yes. Shipping to Canada and other countries can be arranged; send your address with the quote request and we will quote it.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
What are your hours?
Our team works continental US hours, 6 am to 5 pm Pacific time. Quote requests sent outside those hours are answered the next business day.
Still have a question? Contact us or call 800-827-2630.